Terms & Conditions
Legal Disclaimer
The safety and well-being of our swimmers are our top priorities. The information provided on this page is intended to offer general guidance and information on our commitment to safety and guidelines. However, it should not be considered as a substitute for professional advice. We highly recommend seeking guidance from our instructors or staff to understand our safety protocols and guidelines.
Understanding Our Terms & Conditions
Our Terms & Conditions (“T&C”) outline the legally binding terms and guidelines established by Swim-Safe. These terms govern the interactions and engagements of our swimmers and visitors with our swim school. It is essential to understand and adhere to these terms to ensure a safe and enjoyable experience for everyone involved. Our T&C are tailored to meet the specific needs of our swim school to provide a clear legal framework for all interactions.
Key Inclusions in Our T&C Document
In general, our T&C cover various aspects such as eligibility criteria for swimmers, payment policies, provisions for future program updates, warranties, intellectual property rights, account suspension or termination, and more. For detailed insights, we encourage you to review our comprehensive guide on 'Understanding Our Terms and Conditions'.
Protection of Personal Information (POPIA)
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Your Privacy Matters: Swim-Safe is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA, Act 4 of 2013).
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We collect only information necessary for swim school operations and your child's safety
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Your data is stored securely and never shared with third parties without consent
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You have the right to access, correct, or request deletion of your information at any time
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Medical information is kept confidential and used only for safety purposes
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We implement security measures to protect against unauthorized access
Contact us at info@swimsafe.co.za if you have any questions about your data.
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Swim-Safe School Rules
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These rules ensure a safe, respectful, and joyful learning environment for all our swimmers.
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👨👩👧 Supervision & Access
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Children must be accompanied by a responsible adult to and from lessons
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Only authorized staff and enrolled children may enter the pool area
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Parents/guardians must remain outside the pool zone during lessons
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No child may enter the pool without a qualified instructor present
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🛟 Safety First
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No running, pushing, dunking, or rough play in or around the pool
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Diving is strictly prohibited unless explicitly taught by the instructor
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Children must stay within their designated swim zones
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No child may swim alone
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Children feeling tired, dizzy, or unwell must exit the pool immediately
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All injuries or accidents must be reported to staff immediately
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🧼 Hygiene & Health
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No swimming with open wounds, contagious illnesses, or recent vomiting
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Spitting, nose-blowing, or urinating in the pool is strictly prohibited
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No eating, drinking, or chewing gum in the pool area
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👕 Dress Code & Equipment
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Proper swimwear is required (no underwear or street clothes)
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Swim caps are encouraged
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Floatation devices may be used only with instructor approval
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Goggles must be properly fitted
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No glass containers, sharp objects, or pets allowed near the pool
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📦 Personal Belongings
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Swim Safe is not liable for lost or stolen items
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Label all belongings clearly
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🚨 Emergency Protocol
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Instructors are trained in CPR and emergency response
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💬 Respect & Conduct
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Children must listen to instructors and follow directions
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Disruptive behavior may result in temporary removal from the pool
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Bullying, teasing, or exclusion is not tolerated
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Staff may not be distracted during lessons
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Privacy Policy Summary
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How We Use Your Information:
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Class Management: Scheduling, attendance tracking, and communication
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Safety & Medical: Emergency contacts, medical information for learner safety
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Progress Tracking: Skill assessments and report cards
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Billing: Payment processing and invoicing
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Communication: Class updates, reminders, and important announcements
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Photo & Video Policy: We may take photos/videos for progress documentation. Parents will be notified separately before any images are used for marketing purposes.
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Data Retention: We retain your information for as long as you're enrolled, plus 12 months for record-keeping, unless you request earlier deletion.
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I confirm that I have read, understood, and agree to the following: *
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Swim-Safe School Rules and policies
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Privacy Policy and how my data will be used
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POPIA compliance notice and my data protection rights
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All information provided is accurate and complete
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I consent to the collection and processing of the personal information provided for enrollment purposes
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By submitting this form, you acknowledge that Swim-Safe will process your personal information in accordance with POPIA and our Privacy Policy.
Swim-Safe Swim School Terms & Conditions
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Last updated: November 2025
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Welcome to Swim-Safe Swim School (“the School”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) outline the rules, responsibilities, and expectations for all swimmers, parents, and guardians (“you”, “your”) participating in our swimming programs and using our services.
By enrolling in any of our programs, attending lessons, or using our online platforms, you agree to comply with these Terms. Please read them carefully.
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1. Eligibility
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Children must meet the age and ability requirements for their enrolled class level.
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Parents or guardians must complete all registration and medical forms before the first lesson.
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Participants must be medically fit to swim. Any medical condition that may affect participation must be disclosed during registration.
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We reserve the right to refuse or terminate enrolment if we believe participation poses a safety risk.
2. Enrolment & Class Placement
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Class placement is based on the swimmer’s age, ability, and instructor assessment.
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We may adjust a swimmer’s level to ensure the best learning environment.
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Spaces are allocated on a first-come, first-served basis once full payment or deposit is received.
3. Payment Policy
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Lesson fees must be paid in advance before the first class of the term or package.
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Payment confirms your booking. We cannot hold a space without payment.
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Fees are non-refundable, except in cases of extended illness (with a valid medical certificate) or program cancellation by the School.
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We reserve the right to review and adjust pricing; any changes will be communicated in advance.
4. Missed Lessons, Cancellations & Make-Ups
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Missed lessons due to personal reasons (e.g., holidays, minor illness, scheduling conflicts) are non-refundable and non-transferable.
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Make-up lessons are subject to availability and must be arranged within the same term.
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Lessons cancelled by Swim-Safe due to unforeseen circumstances (e.g., weather, pool maintenance) will be rescheduled or credited.
5. Safety & Conduct
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All swimmers must follow pool rules and instructor directions at all times.
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Parents/guardians must supervise children before and after lessons.
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Appropriate swimwear is required; no jewelry or loose accessories are permitted in the pool.
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Aggressive, disrespectful, or unsafe behavior will not be tolerated and may result in removal from the program.
6. Health & Medical Disclosure
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Please notify us immediately of any new or ongoing health conditions, allergies, or injuries.
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If a swimmer becomes ill or is suspected of having a contagious condition (e.g., ear infection, rash, diarrhea), they must not attend lessons until cleared by a doctor.
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The School and its instructors are not liable for medical incidents resulting from undisclosed conditions.
7. Photography & Media
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We occasionally take photos or videos during lessons for progress tracking or promotional purposes.
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You may opt out by notifying us in writing at registration.
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All images remain the property of Swim-Safe and may be used in marketing materials, unless consent is withdrawn.
8. Liability Waiver
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Participation in swimming involves inherent risks.
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By enrolling, you agree that Swim-Safe Swim School, its instructors, and facility partners are not responsible for injuries, accidents, or loss of property occurring before, during, or after lessons, except where caused by proven negligence.
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Parents/guardians remain responsible for their child’s safety outside lesson times.
9. Program Updates & Changes
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We reserve the right to modify class schedules, instructors, locations, or lesson formats to maintain quality and safety standards.
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Any significant updates will be communicated in advance via email or our online platform.
10. Intellectual Property
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All lesson plans, progress materials, digital content, and certificates remain the intellectual property of Swim-Safe Swim School.
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Reproduction or distribution without written consent is prohibited.
11. Account Suspension or Termination
We reserve the right to suspend or terminate accounts or enrolments if:
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Payments are overdue;
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Safety or behavioral rules are repeatedly violated; or
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There is misuse of our digital platforms or intellectual property.
12. Online Accounts & App Use
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Parents may access swimmer progress, certificates, and communication through our Swim-Safe online app/portal.
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You are responsible for keeping your login credentials secure.
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Misuse of the platform (e.g., sharing private content) may lead to account suspension.
13. Privacy Policy
Your personal information is collected solely for the purpose of registration, communication, and safety management.
We do not share your data with third parties, except where required by law or to process lesson payments.
14. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with South African law.
15. Contact Us
For any questions or concerns regarding these Terms, please contact us:
📧 swimsafe.alberton@gmail.com